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Our Constant Coverage Managed Service combines Maintenance, Monitoring and Support activities into a customized offering that ensures the reliable operations of your computer systems and network equipment. As a Constant Coverage you can expect a complete maintenance solution combined with robust monitoring capabilities and friendly technical support.
Our systems engineers take on the tasks for the maintenance and upkeep of your systems whether they are located at your offices, at one of our datacenters or both. Our management tools and expertise combine to give you piece of mind that your infrastructure is taken care of no matter what the circumstances. We start with our internally developed base processes and procedures and customize them to fit your specific environment. We set parameters and define maintenance activities to keep your systems within their operating range.
Our maintenance plans are designed to fit the type of systems that you run within your organization. Whether its SQL databases, high-traffic remote VPN access or MPLS networks that make up your environment we will maintain them and keep them running in peak condition.
We will validate the appropriate security patches and virus protection signatures have been applied as part of our maintenance service. We maintain large numbers of systems and are very familiar with what needs to be applied and what should be avoided.
We monitor and maintain all your server backups and network device configurations. Each backup job is configured for alerting it failure or errors and if any problems are discovered the jobs are immediately rerun to make sure that you have your data backups when needed.
You can reduce your headcount and the associated costs while at the same time increasing service levels to your end users using our Managed Services. We have experienced and certified engineers but the key is we manage and direct their activities on your behalf when we manage your infrastructure. We have the full package of technical expertise and the necessary management skills to give predictable control and performance over your costs and infrastructure.
We build out a dedicated web portal where your systems are monitored for network performance and errors that provide us with advanced notice of problems before they happen. Historical network and device utilization statistics provide us with information on network trending that allows for troubleshooting and capacity planning. Customized monitoring policies alerting us when equipment fails or is overloaded. NetFlow traffic management allows us to see and report on the types of traffic crossing your network.
As a Constant Coverage customer your network is securely connected to one or more of our managed datacenters where our engineers can quickly reach your equipment giving us instant access and the ability to start working on your support calls immediately. All access to your systems, whether on premises or in a Virtual Farm, must come through our datacenter facilities where we log all connections. Having this capability along with detailed knowledge about your network and applications keeps us close and involved with your operations.