Success Stories

Read below to find out what some of our customers say about us and learn about the different solutions we've deployed and the support we continue to offer them.

"L3 Networks have been a key partner in our technology strategy to integrate PCP rural health clinic EHR services with our Meditech hospital system. Their comprehensive infrastructure services have proven invaluable in meeting our program milestones to delivery production services to Clinic teams in a 60 day time period. Hi Desert Medical Center are now looking forward to the next phase of data exchange requirements."
- Dan McClure, Chief information Officer, Hi Desert Medical Center

Hi-Desert Medical Center is the primary provider of health services to a population of more than 68,000. A modern, nonprofit acute primary care hospital located in Joshua Tree, California. Hi-Desert Medical Center has more than 100 physicians in 28 medical specialties.

Hi Desert Medical Center Requirements: Provide a fully managed EHR Platform enabling data exchange between hospital, rural health facilities and local Primary Care Physician clinics.

Recognizing that Electronic Medical Record (EHR) technology adoption in the local community would drive the future success of many outpatient and standalone services, Hi Desert Medical Center (HDMC) realized it could be the conduit to provide financial and technology assistance to the local provider community and encourage a local electronic framework for improved continuity of care. HDMC needed unique expertise to integrate and support a community-wide infrastructure platform that would enable the secure exchange of data between primary care provider EHR systems and the Medical Center Meditech HIS.

The Complete Healthcare Cloud Solution

L3 Networks provided HDMC with a complex fully managed Services Platform that provided dedicated private cloud environments for each medical organization. This solution enabled the secure and controlled data exchange paths between private clouds. L3 Networks had strategic partnerships with key EHR and HIS application suppliers, ensured a collaborative approach to project planning and implementation to achieve data exchange between systems. Iatric Systems Interfacing software suite enabled the translation of e-MDs EHR data into Meditech using HL7 format. All parties remain involved and maintain close working relationships to provide comprehensive support to HDMC.

Key features and Benefits

HIPAA & HITECH Security to ensure the protection of PHI. Utilizing SAS70 type II datacenter facilities and our proprietary protection framework, security is continually maintained, and enforced following best practices and reporting procedures
'Anywhere' Access provides connectivity with controlled 24/7 access to applications and PHI from an array of fixed and mobile devices
High Availability, fully redundant, virtualized infrastructure that provides a dedicated virtual environment for each medical organization
Data Backup routines are pre-defined and scheduled for both system snapshots and file level recovery. Backup data is retained on a separate dedicated storage platform apart from production storage
Connectivity to third party services such as labs and e-Rx, monitored and managed with response and support from our managed services team
Data Exchange integration and transport capabilities enable connectivity of EHR environments to HIE and HIS systems providing workflow efficiency and system enhanced business benefits
Vendor Neutral Domain that can accommodate multiple application environments providing options to house more than EHR
SAS70 Type II Datacenter facilities provide physical security and managed operating environment with redundant power systems, high performance cooling and redundant network connectivity
24/7 Constant Coverage Support provides complete management of the Service Platform environment and support for the end user

Here at Razor our IT needs can range from normal everyday email issues to troubleshooting International MPLS connectivity to our manufacturing facilities in China. L3 is able to help with everything we do whenever we need it no matter how complex the situation may be. Using L3 for consulting and implementation work in addition to Constant Coverage has been a good deal for us.
- Wilson Luo, IT Director Razor USA, LLC

Razor USA, LLC is the manufacturer of the well-known Razor kick scooter and many other popular scooter models and toys. With hundreds of employees and locations in the US and China they are a manufacturing powerhouse with strong growth and sales worldwide.

Razor USA Requirements: : Install and manage International MPLS network and integrate VoIP call center functionality.

Razor needs to run a highly available IT infrastructure to keep pace with demand for their products. To stay on top of the ever changing IT requirements and keep costs down Wilson Luo, IT Director at Razor, had this to say about engaging with L3 Networks "It was simple to work with them they understood what it takes to get an International MPLS network up and running and keep it that way. Integration of VoIP across the MPLS network with our call center has run flawless since it was installed over 3-years ago." Call center is an important part of the business at Razor especially around Christmas time; their busiest time of the year. "When the call volume and traffic increase around the holidays I use the customized monitoring portal that L3 has setup for us which is hosted in their West Coast datacenter so I can see how the network is performing and expand capacity if necessary" the managed router and customized portal are part of the Constant Coverage service that Razor uses for visibility into the performance of the network. "It's critically important for IT services to be available and having L3 monitor and respond to network events allows me to focus on all the other things I need to be focusing on and it's a great to know they always respond when I need them" Leveraging L3 as a trusted partner gives Razor the ability to stay lean on headcount but still have access to experts who know their IT infrastructure cold.

Beyond the Network

When it came time to deploy shared storage at Razor Wilson engaged with L3 for a solution "At Razor we like to run Dell equipment and L3 is a Dell partner so we began discussing the EqualLogic iSCSI platform for our storage requirements. We have now deployed off-host backup and MPIO using Dell switching with Jumbo Frame support and I was very impressed with the performance of that EQL unit" The EqualLogic iSCSI SAN has given Razor Terabytes of high-performance, highly redundant storage and increased the performance of their Exchange environment and other servers. Utilizing a separate, redundant backend Dell switching infrastructure gave Razor a low cost high-performance SAN that works well for them.

Storage, Network - or Both?

By selecting the right products and working with L3 to manage portions of the IT infrastructure Razor has joined many other companies who have found L3 to be a capable and ready partner. When it comes to complicated WAN integration and VoIP or robust storage requirements L3 has been there to assist Razor and Wilson Luo to ensure things are running smoothly.

Key Benefits

Using VoIP over MPLS to keep call center costs down
Simplified operation of the network and call center
Trusted partner available 24/7 for urgent issues
Monitoring and Management of International MPLS
High capacity storage in a small footprint

Services Delivered

Constant Coverage
Managed router
24/7 Urgent Response

Installed Systems

Dell iSCSI optimized switching
Dell EqualLogic iSCSI storage
Cisco Catalyst switching platform
Cisco ISR router platform
Microsoft Exchange Server

L3 Networks is an important business partner for us the Constant Coverage service keeps our company running 24/7. The guys at L3 are available day or night and are just a phone call away when we need assistance. They have been managing our IT for the last 9 years as we've grown our business to over 150 employees and three locations.
- Orlando Wong, Vice President of Able Freight Services, Inc.

Able Freight Services has become highly successful in the competitive world of freight forwarding growing from a small operation in 1992 to the 15th largest freight forwarder in the country with three locations and over 150 employees. Able Freight Services runs 24/7 operation and handles domestic and international shipments specializing in perishable cargo.

Able Freight Services Requirements: Provide full IT maintenance, monitoring and support for the entire organization.

Starting as a small shop with only a few employees moving to the 15th largest freight forwarder in the country put quite a demand on the IT infrastructure to keep up. Rather than go with the traditional model of hiring full-time staff to administer their mission critical computer and application systems Able Freight chose L3networks Constant Coverage service to handle it all. "Really it didn't make sense to hire a full-time person when we were small and it made even less sense as we grew. Hiring and managing full-time IT staff is something that didn't want to do since we we're not experts in the business of managing computer systems," explained Orlando Wong Vice President of Able Freight Services. "We are a customer driven organization and we need our full focus to be on our business and our customers and the L3 Constant Coverage service lets us do just that."

Able Freight chose to use Constant Coverage as a full outsource service for the management of their application servers, network infrastructure, monitoring and support. L3 has also closely managed the voice and data contracts ensuring that Able has the best performing network at the lowest possible costs. L3 has built and maintains a virtual farm in the IBX for the quick turn up of server services without taking up valuable power in space at the Able Freight offices.

Eliminating the on-premises equipment.

Complete hosting of the IT infrastructure utilizing the L3 Networks managed cloud offering called Primal Cloud is something that Orlando Wong is looking forward to."Over the last several weeks we have been migrating our physical servers to virtual servers located at the L3 datacenter. I can't wait until the migration is complete so we can recover the space used by the computer room." Combining Constant Coverage/Primal Cloud gives Able Freight the maximum benefit of a high-end fully managed cloud infrastructure with maintenance, monitoring and support managed services. "The whole thing is taken care of and after nine years of incredible service I'm very comfortable knowing that my data is in the hands of experts."

Can you benefit from a managed services offering?

Many businesses are moving their critical applications into the cloud in an attempt to obtain the cost saving benefits that it can bring however a lot of these organizations are finding out it's not quite that simple. We bring a complete solution combining our managed services with our hosted product all of which live on infrastructure we own and control. We offer guaranteed predictable performance and results to our customers either on-premises, cloud enabled or a mixture of both we can design a solution for you.

Key Benefits