Microsoft Support Services Designation

Microsoft-Recognized Support. Proven Customer Commitment.

L3 Networks has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program for organizations that meet Microsoft's rigorous standards for delivering high-quality support for Microsoft cloud solutions.

For our customers, this designation provides another level of confidence in the people, processes, technical expertise, and operational capabilities behind the support they receive from L3.

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The designation

More Than a Microsoft Badge

The Microsoft Support Services Designation is specifically focused on an organization's ability to deliver effective, consistent customer support.

To earn the designation, Microsoft evaluates partners across multiple areas, including support performance, customer satisfaction, technical capabilities, operational processes, documentation, and ongoing adherence to Microsoft standards.

For L3 customers, that means working with a Microsoft partner whose support organization has been evaluated not simply on what it sells, but on how effectively it supports customers after Microsoft solutions are deployed.

Requirements

What It Takes to Earn the Microsoft Support Services Designation

Established Microsoft Expertise

Organizations must already hold an active Microsoft Solutions Partner designation in at least one Microsoft solution area before becoming eligible for the Support Services Designation. Microsoft Solutions Partner designations recognize expertise across areas including Infrastructure, Security, Modern Work, Business Applications, Data & AI, and Digital & App Innovation.

What that means for you

You are working with an organization that has already demonstrated Microsoft expertise before its support capabilities are even evaluated.

Active Participation in the Microsoft Cloud Ecosystem

Microsoft requires qualifying organizations to actively participate in the Cloud Solution Provider program and maintain an eligible Microsoft partner support plan. Partners must also maintain an active Microsoft AI Cloud Partner Program account in good standing and comply with Microsoft's Partner Code of Conduct.

What that means for you

L3 operates within Microsoft's established partner ecosystem, with access to Microsoft resources and support channels that can help us effectively support customer environments.

Measurable Support Performance

Microsoft evaluates actual support performance as part of the designation process. This includes reviewing support case activity and performance metrics over a trailing 12-month period to determine whether the organization meets Microsoft's required performance benchmarks.

Microsoft also identifies several ongoing quality standards for designated support providers, including:

Consistent delivery of high-quality customer support
Timely response and resolution of support cases
Current technical knowledge
Proper case documentation and support records
Adherence to Microsoft support standards and policies

What that means for you

The designation is based in part on demonstrated support performance, not simply training, certifications, or participation in a partner program.

Customer-Validated Support

Customer experience is a direct part of Microsoft's evaluation.

As part of the designation process, customers are surveyed about their experience with the partner's support organization. Microsoft evaluates areas including:

Response time and availability
Technical expertise and knowledge
Effectiveness in resolving problems
Communication and professionalism
Overall customer satisfaction
Likelihood to recommend the support provider

What that means for you

Customer satisfaction is not simply something L3 measures internally. Customer feedback is incorporated directly into Microsoft's Support Services Designation process.

Proven Technical Capabilities

Microsoft also evaluates whether an organization has the technical capabilities necessary to effectively support the Microsoft solutions it represents.

The capability assessment considers areas such as:

Technical knowledge within designated Microsoft solution areas
Support processes and tooling
Team certifications and training
Availability of technical resources and expertise

What that means for you

Effective support requires more than someone answering the phone. It requires experienced technical resources with the knowledge and tools necessary to investigate issues, identify root causes, and help move problems toward resolution.

Mature Support Operations

Technology expertise is only one part of delivering a great support experience. Microsoft also evaluates how the support organization operates behind the scenes.

The operational assessment examines areas including:

Established support processes and procedures
Case management and tracking systems
Quality assurance and monitoring practices
Knowledge management and documentation
Support organization structure
Customer support agreements
Service-level commitments

What that means for you

L3's Microsoft support capabilities are backed by defined processes, documentation, case management, quality controls, and operational practices designed to provide a more consistent customer experience.

For our customers

What the Designation Means for L3 Customers

Confidence Behind Your Microsoft Environment

Microsoft technologies have become foundational to how modern organizations communicate, collaborate, secure users, manage infrastructure, and operate their businesses.

When something goes wrong, the quality of the support organization behind that technology matters.

The Microsoft Support Services Designation gives L3 customers additional confidence that our support capabilities have been evaluated against Microsoft-defined standards covering performance, customer satisfaction, technical expertise, and operational maturity.

It reinforces the approach we have always taken at L3: delivering Microsoft expertise is important, but providing the processes, people, accountability, and support experience necessary to help customers succeed with that technology is just as critical.

A Microsoft Partner Focused on What Happens After Deployment

Technology projects do not end when implementation is complete.

Microsoft environments continue to evolve. Users change. Security requirements increase. New capabilities are introduced. Cloud services are updated. Business requirements shift.

That is why L3 combines strategic guidance, technical expertise, and ongoing operational support to help customers get more from their Microsoft investments throughout the lifecycle of their environment.

Our Microsoft Support Services Designation provides independent recognition of an important part of that commitment.

Next step

Put Microsoft Expertise Behind Your Business

Whether you need help supporting an existing Microsoft environment, improving the way your organization manages Microsoft technologies, or determining the right path forward, L3 can help.

Work with a Microsoft partner whose support capabilities have been recognized by Microsoft.

Learn More About L3 Microsoft Services