Case Study: Behavioral Health Services Organization

Advancing Security Maturity and Compliance Across a Multi-Site Healthcare Environment

Overview

This behavioral health services organization operates more than two dozen facilities across California. With over 1,000 employees and a mission-critical focus on patient care, the organization requires a secure, compliant, and reliable technology environment.

For more than seven years, the organization has relied on L3 Networks as an extension of its internal operations, supporting all aspects of IT infrastructure, security, networks, cloud services, compliance alignment, and user support.

The Challenge

Strengthening Security, Reducing Risk, and Preparing for SOC 2 Type 2 Compliance

As the organization grew, so did the complexity of managing confidential patient data, regulatory requirements, and security risks across 28 locations.

The leadership team needed to modernize its security posture, improve operational reliability, and establish a structured path toward SOC 2 Type 2 compliance. They sought a long-term partner who could deliver consistent support, implement best-practice security frameworks, and ensure the environment remained reliable and compliant without disrupting clinical operations.

The Solution

Building a Secure, Compliant, and Reliable Foundation Through Structured IT Management

L3 Networks designed a comprehensive, multi-layer operational strategy focused on security, compliance maturity, and reliability. The solution spans the full stack of IT operations and includes:

• Security Operations and Monitoring – To identify and mitigate threats across systems, applications, and endpoints

• Network and Infrastructure Management – To ensure uptime, secure connectivity, and consistent performance across all locations

• Compliance Readiness Support – For SOC 2 Type 2, including required controls, documentation improvements, governance updates, and executive guidance

• Cloud and Systems Support – For critical applications and workloads

• Helpdesk and After-Hours Support – To maintain consistent responsiveness for all user groups

• Strategic IT Leadership – To align technology initiatives with operational goals and evolving compliance standards

This structured and proactive model gives the organization a secure technology foundation with predictable performance and clear compliance progress.

The Results

A Strengthened Security Posture, Improved Reliability, and Clear SOC 2 Progress

The partnership continues to deliver measurable improvements in operational stability, risk reduction, and governance.

The organization now benefits from a maturing security program, improved documentation practices, and a clearly defined roadmap toward SOC 2 Type 2.

Clinical and administrative teams experience greater reliability, faster issue resolution, and a technology environment that supports the mission rather than slows it down.

L3 Networks provides the confidence, predictability, and operational clarity required to support future growth.

Client Perspective

"Not only do we rely upon L3 Networks for all our day-to-day cybersecurity and SOC needs, but they have also helped guide us toward SOC 2 Type 2 compliance which adds value to our organization in a competitive market with growing cybersecurity demands. They are an experienced strategic partner that goes the extra mile without being asked."

C-Level Executive, Behavioral Health Services Organization

At a Glance

Core Solutions

• Security Operations
• Network Management
• Compliance Support (SOC 2)
• Cloud Services
• Endpoint and Server Management
• After-Hours Helpdesk
• Strategic IT Leadership